All of our products carry a money-back guarantee. We will gladly accept merchandise returns and exchanges within 30 days of purchase. When returning Pacific Silvercloth products, please be sure to return the item to its plastic sleeve to protect against any moisture damage during shipping.

We do not accept returns on custom-sized products. Please make sure you measure your silver articles carefully before placing an order for custom sizes. If you are having problems properly measuring your articles, do not hesitate to contact us for assistance.

Please call us toll-free at (877)206-5296 to arrange an exchange or return. Please have the order number off the top of your receipt handy when calling.